The Unity Asset Store (“Unity Asset Store”) is owned and operated by Unity Technologies SF ('Unity').

Attachments: Attach the customer’s invoice here.įor more information on refunds, see the Asset Store FAQ.The “Unity Contracting Party”, the Unity legal entity that provides the Unity Asset Store is now Unity Technologies SF.

If you are not attaching an invoice, also indicate the invoice number in this field.

Description: Use this field to pass on any relevant information about why the customer has requested a refund.

Subject (for example, “Request for an Asset Store refund”).

Your email address (use an email address attached to your publisher account).

Once verified, submit a request to Unity, and fill out the following information: If you don’t see the invoice in the list, enter the invoice number in the Invoice No. Navigate to the Verify Invoice tab of the Asset Store Publisher portal. To request a refund from the Asset Store on the customer’s behalf:Īsk the user to provide you with the invoice they received when they purchased the Asset Store package. Note: The Unity Asset Store does not give refunds without your authorization unless there has been a server error where the customer was charged for duplicate Assets by mistake, or another similar error.

If your customer has a logical reason to want a refund and it doesn’t violate the Asset Store’s Refund Requirements, then you must request a refund from the Asset Store on the customer’s behalf. If the user has an issue that you can solve, then you should do everything you can to resolve your customer’s issue. However, because they made purchases through the Asset Store, the store manages refunds, not individual publishers.

Offers a wide variety of assets, from textures, models and animations to whole project examples, tutorials and Editor extensions. Customers might contact you to request a refund on your Asset Store A growing library of free and commercial assets created by Unity and members of the community.

Unity asset store commercial use